Lunch Flow
Lunch Flow

Analytics

Showing data for the last 30 days

4 open issues

Overview

Total Sessions
6,499
+3.3%vs prior period
Successful Connections
5,020
+4.6%vs prior period
Overall Success Rate
77.2%
+1pppp vs prior period
Avg Time to Connect
22.4s
-1.8svs prior period

Trends

Daily Sessions

Widget opens per day

Daily Connection Rate

Successful connections as % of sessions

Conversion Funnel

Funnel Analysis

User progression through each step of the connection flow

1Widget opened
6,140
2Email entered
19.2%4,963
3Country selected
11.1%4,413
4Institution selected
10.3%3,957
5Connection attempted
10.4%3,547
6ConnectedBiggest drop
23%2,730
Overall conversion: 44%Drop-off: 3,410 users

Breakdown

By Provider

Connection success rates and volumes per aggregator

ProviderAttemptsSuccessesFailuresAvg TimeRate
Plaid
6405575115s86.9%
GoCardless
9477969518s84%
TrueLayer
7375978822s81%
Tink
3272613920s80%
Yapily
5474218225s77%
Salt Edge
4303296531s76.5%
Nordigen
2902124928s73%

By Institution

Connection volumes and success rates per institution

Top 10 by connection volume

InstitutionCountryProviderAttemptsRateLast
M
Monzo
🇬🇧 GBGoCardless47385%9d ago
C
Chase
🇺🇸 USPlaid32788.1%9d ago
H
HSBC
🇬🇧 GBGoCardless29083%9d ago
B
Barclays
🇬🇧 GBTrueLayer27080%9d ago
BO
Bank of America
🇺🇸 USPlaid25386%9d ago
LB
Lloyds Bank
🇬🇧 GBGoCardless21379.1%9d ago
DB
Deutsche Bank
🇩🇪 DEGoCardless19377.9%9d ago
RR
RBC Royal Bank
🇨🇦 CAPlaid16386.1%9d ago
N
NatWest
🇬🇧 GBTrueLayer15775.9%9d ago
I
ING
🇳🇱 NLGoCardless13778%9d ago
BP
BNP Paribas
🇫🇷 FRTink12778.7%9d ago
CB
Commonwealth Bank
🇦🇺 AUSalt Edge12075%9d ago
SU
Santander UK
🇬🇧 GBYapily11375.9%10d ago
TB
TD Bank
🇨🇦 CAPlaid10387.1%10d ago
S
Santander
🇪🇸 ESSalt Edge9775.2%10d ago

Support Requests

Institution Requests

Unsupported institutions users have requested — sorted by demand

InstitutionWebsiteSuggested ProvidersRequestsFirstLatest
Starling Bank
starlingbank.comTrueLayer, GoCardless4714 Nov 202521 Feb 2026
Revolut
revolut.comAny4320 Nov 202522 Feb 2026
Citibank
citibank.comPlaid291 Dec 202520 Feb 2026
Sparkasse
sparkasse.deGoCardless, Nordigen268 Dec 202519 Feb 2026
Scotiabank
scotiabank.comPlaid2115 Dec 202518 Feb 2026
Chase UK
chase.co.ukTrueLayer1922 Dec 202517 Feb 2026
ABN AMRO
abnamro.nlGoCardless, Tink174 Jan 202616 Feb 2026
CaixaBank
caixabank.esSalt Edge149 Jan 202614 Feb 2026
US Bank
usbank.comPlaid1115 Jan 202612 Feb 2026
NAB
nab.com.auSalt Edge920 Jan 202610 Feb 2026

10 institutions requested · 236 total requests

Issues

Open Issues

Issues reported by users during connection attempts

4 open3 investigating
N
NatWestviaTrueLayer·Timeout

Auth flow times out after entering credentials — users see a blank screen and the connection never completes.

10d ago·GB
Investigating
B
BarclaysviaYapily·No accounts

Connected successfully but no accounts returned. Confirmed the account exists.

10d ago·GB
Open
DB
Deutsche BankviaGoCardless·Rate limited

Getting rate limited after a few attempts. Error code 429 from the provider.

11d ago·DE
Investigating
CB
Commonwealth BankviaSalt Edge·Auth failure

Authentication fails immediately without any error message shown to user.

11d ago·AU
Open
S
SantanderviaSalt Edge·Scope error

Transaction history scope not being granted even when user approves. Only balance data is returned.

12d ago·ES
Open
I
INGviaGoCardless·Other

Intermittent failures around 14:00–16:00 UTC. Suspect maintenance window on ING side.

12d ago·NL
Investigating
BP
BNP ParibasviaTink·Auth failure

Strong auth (SCA) challenge loop — user is asked to verify repeatedly and never gets past it.

13d ago·FR
Open
N
N26viaTrueLayer·Other

Sub-accounts showing up inconsistently. Sometimes 1 account, sometimes 3.

16d ago·DE
Resolved
LB
Lloyds BankviaTrueLayer·Scope error

Connection succeeds but transactions from the last 30 days are missing. Only older data returned.

19d ago·GB
Resolved
R
RabobankviaNordigen·Timeout

Timeout during redirect — users land back on the widget but status stays loading forever.

21d ago·NL
Resolved

10 total issues

Lunch Flow · Open Banking Dashboard · Demo data